Explore our rattan sofa sets, fire pits, garden dining sets and much more. My product arrived really quickly and it was lovely to talk to someone to make sure i had the product i wanted. Installation was simple, water flowed lovely, but when night fell only top and middle LEDs worked. This was not the case. No instructions included either.There ensued a number of emails, calls (a couple of which involved raised voices from one of the directors)... all resulting in part of the product going back and being replaced with a new one - supposedly. Highly recommended! Would easily use Direct Outdoor Living … I emailed them on 10th September asking them to look into my problem but have heard nothing since. You will be contacted by email to verify your review. where do i begin with this terrible company????? Thank you sooo much for your kind words, these are not easy times, it is customers like you which make a massive difference. Lovely shopping experience with Outdoor Living UK Lovely shopping experience with Outdoor Living UK. Telephone, Email . Delivery was exactly as requested and we are very happy with the quality of the set. So top two-thirds looks really pretty, shame about the bottom. Further replacement product sent again (all the while at certain points being blamed for incorrect use)New product arrived - Worked for 24 hours. I now have the correct pump. Ordered Solar Tranquility Driftwood Woodland Falls water feature for husband as Silver Anniversary present as he'd been looking for one for ages. Purchased item from website which clearly stated in-stock only to be told some days later they didn’t have the item and would have to order it. Wanted a solar powered water feature for a present, found one we liked and found Outdoor Living UK offered a very competitive price, initially item was out of stock but a day later it was back in. I would defiantly recommend and use again based on my experience . Glassdoor has 46 Barrette Outdoor Living reviews submitted anonymously by Barrette Outdoor Living employees. Really pleased with our water feature we have now ordered another one. Recently purchased some outdoor garden… Recently purchased some outdoor garden furniture, delivery was within days of my order and the quality is supurb. Again thank you. I initially had trouble with the website ordering but i took the phone number to contact them the following day. Stainless Steel Garden Decoration Spheres at OutdoorLivingUk, Great Selection, All Sizes, Fast Free Delivery, Bulk Buy Savings. Why buy from OutdoorlivingUK? Tryed to deliver Wednesday but I was not in they got in touch with me and I asked for Tuesday they're very helpful and 09.15 Tuesday it came great service good … They actually contacted me and were so helpful and informative. The Stainless steel water feature. A great service. Get free UK delivery on all orders over £50. Do you agree with Qubox - Ultimate Outdoor Living's TrustScore? Blake Great delivery great product. Got the perfect garden water feature at best price and specification gives my garden … Several emails sent, phone calls made - nothing. Strengthen your review by uploading photos & videos. Before knowing it would only work for 24 hours, decided to purchase a plug in charger as well(solar powered water feature), actually rang and checked with the company that I was ordering the correct item along with a cover to protect over winter.Charger arrived, plugged into the item, it broke the item.All in all, I saw this £330 item (plus extras at circa £40) work for approx. I ordered a water pump which arrived in a decent time. Leave us your feedback on products and service. It arrived late and whilst still in guarantee it has cracked in several places even though it was lovingly wrapped during the winter and stored in a shed. AND THEY WILL BE RIGHT SHOCKING QUALITY SHOCKING CUSTOMER SERVICE AVOID AT ALL COSTS TO SAVE ANYBODY HASSLE IN SHOPPING WITH THESE, Excellent company with good quality products! I now have a expensive water feature that does not work and no battery now. when i said i would contact paypal he back tracked saying he would pick up item to be returned and shouted he didn't want customers like me( nice customer service ). Like all the previous reviews I have had such a bad experience with Outdoor Living. © 2021 Trustpilot A/S. Outdoor Water Features; Indoor Water Features; Modern Water Features; Traditional Water Features; Garden Pond Water Features & Pond Fountains; Water Feature Blades; Animal … I will try to call again next week as it will be a month since I last contacted them. I sent it back many many months ago and have had no reply and they are not answering emails or the telephone. So, thank you Outdoor Living … OUTDOOR CLOTHING Trading office address OUTDOOR CLOTHING , UNIT 1B BRIDGESIDE IND EST, CARNFORTH, LA59EX, United Kingdom Registered address Gaynor Sports Limited, Market … Other reviews for Outdoor Living seem to be of a mixed experience but I am a customer who can recommend this company. www.qub ox.co.uk. Reviews | White Stores – the outdoor living store OutdoorLivingUK also ranks 29th among Patio sites. Thank you Mike. 5 emails sent not one reply received. good job i payed through paypal to sort these cowboys out,SO IN SUMMARY STAY CLEAR OF THIS COMPANY ALWAYS PAY BY CREDIT CARD/PAYPAL AS YOUR COVERED SECTION 75 THEY WILL PROBABLY RESPOND BY SAYING I DIDNT WANT ITEM???? Your browser does not support embedded videos. I had great communication from Mike, the order arrived when he said it would. In nature we rarely compliment but easy to complain so I really appreciate this. Would buy again and highly recommend to anyone 100% !! Contacted Help Desk and the 'Contact Us' link. Mike is a very helpful chap who responded to any queries quickly. )Overall helpful, great product, informative site with plenty details. Update 2 - Wrong item sent again! (I should note on 2 occasions I did speak with their actual Customer Services Manager - who was very helpful). (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Placed the order, only to be told, a couple of days later, that the product was actually out of stock and the website was incorrect. Thank you. Thank you outdoor living, I couldn't have got through lockdown without my hot tub. Voice your opinion today and hear what 2 customers have already said. They placated me by offering to send in two separate parts.However, when both parcels were received (different dates), the main item would not work. At PatioLiving, we … The chap was helpful and polite and very soon after informed me they couldn't get it (I had looked on many sites and found they were all sold out so not a surprise). 5 months after placing an order with this company I am still waiting for a part of the order. The most common issues with OutdoorLivingUK … Shop at outdoorlivinguk.co.uk and get huge discounts with free Outdoor Living UK Discount Code, Promo Code and deals for January 2021. The one in the main pool at bottom didn't. I received a solar powered water feature in April and after 3 months or do it was not recharging correctly . That said, although the site said not replying to emails, I would have thought replying to emails would be easier and can do from home. Read the latest reviews for White Stores' customer service and garden furniture products. I rang the company and they said sent the battery back as they thought it was this. Help future customers by talking about customer service, price, delivery, returns & refunds. Order number ODL_1000033157I love it. Write a review Write a review Reviews … I know i am sorry I have tried to call you, this was my stupid mistake and to show good will I am prepared to send you your stainless and let you keep the budha water feature free of charge , is that acceptable to you. ... Qubox - Ultimate Outdoor Living Reviews 2 • Average . Finally through face book had a response promising delivery of the … 3.4. www.qub ox.co.uk. Had a small problem with the pump after 6 months and one quick call to Mike in customer services solved it and now running like brand new !! Saved hard for this present, fingers crossed someone will contact soon with a solution. Outdoor Living UK Reviews 1.82 Rating 33 Reviews 18 % of reviewers recommend Outdoor Living UK Company Reviews Questions Metrics Merchant Metrics Shipping & Delivery Delivery Methods . Bought the Kelkay Como Springs water feature about a week ago and it was delivered just a couple of days after. Read employee reviews and ratings on Glassdoor to decide if Barrette Outdoor Living … Visit Website Write Your review Woodland water feature arrived in just a few days, at the start of my alloted … Do not Trust this company. Awaiting response. Leave this blank if you'd like to publish your review anonymously. And quick delivery (once sorted),Happy wife - happy life!!Thanks. Create your perfect outdoor space with ATM Outdoor Living. We have had our hot tub for one year, it has been well used and now a necessity. Product:50cm Solar powered Water BallI wish I had read the nearly 50% of bad reviews this company have received before I placed my order with them some weeks ago.. lesson learnt.It would seem my experience is similar to many others. Thank you Outdoor Living … Excellent company with good quality products and the after service is 2nd to none, nothing to improve and this is how all companies should Be run !! Looking Good. Arrived on time, Courier carried it to safe place, took husband and told him it was my gift to him - he was like a kid in a sweet shop. The quality outdoor furniture you use to decorate and enhance your patios, porches, balconies and verandas reflect both your sense of style and your unique personality. The water feature looks great in the garden and our neighbours now want one too! I couldn't believe it.Wrote to director, never received a response.Wrote to director again, never received a response.Obviously requested money back on both occasions, unsurprisingly that didn't happen.Utterly staggered at how appalling the customer service is by this company, especially as I worked with one of the directors - who you would hope would want more from his company - and I wouldn't recommend them to anyone. The replacement lasted 24 hours (if that). Unfortunately Outdoor Living Uk fall short on every level as a company providing quality merchandise and good customer relations and service. Great Customer Service Excellent Product and Service by Outdoor Living UK Last month I bought garden water features from Outdoor Living UK and it’s awesome, I am impressed with the design and color, quick delivery and at best price. Initially order kelkay rock springs water feature, but after the 10 working days and not hearing from the company I called. All rights reserved. From direct outdoor living. Watch this space. I have a very positive experience. The customer service is outstanding and the quality overall is impeccable. Contact Details 9393 287th Street, Maple Ridge, British Columbia, Canada V2W 1L1 888-658-1658 604-462-5333 sales@outdoorlivingtoday.com sales@outdoorlivingtoday.com when I order spare parts for my water features they have always been on the ball had the part required and delivered it promptly Ihave had nothing but great service from these guys. Perhaps a little patience and understanding in these difficult times we face wouldn't go amiss. He'd been looking at exact same water feature. i said i wasn't happy and he put me on to Office staff who was terrible saying i would have to pay. Highly recommended! * One or more of these files was not uploaded due to an invalid file type. Visit this website www.qub ox.co.uk. Brad ,Terry and the team are fantastic to work with ,Honest Trustworthy, professional, intelligent, these guys are the people to come to for your … So as I can’t get hold of them I have no idea what to do next. Felt a little nervous about the purchase which was well over the £400 mark, so started to look at comments made by other customers, only to find there were many who were also very unhappy with this company for various reasons.Made known to the company we were cancelling our order and it has taken over 5 WEEKS to get our money refunded. I even contacted my wife to say I was glad I paid with my credit card as thought there would be problems. It is well designed, easy to keep clean and a well needed, feel good luxury item that we now wouldn't be without. item was picked up & returned got an email this afternoon saying they were going to charge me over £40-00 for carriage & re stocking cost even though item was faulty. There are 91 Outdoor Living UK … Outdoor Living UK also has an elegant garden bistro, perfect for an outdoor breakfast during the mild English summer. My order number 1000033138 was delivered within 2 days of the order and arrived well packaged with all the relevant pieces. (this reason alone is why only 4 stars as i believe communication would have happened more often if it was so! Love the Kelkay Como Springs water feature. Courier . Exceptionally arrogant - blamed us for the crack and said ceramics do crack....but surely it should last at least one summer??? Would you like to add a photos or videos? Wrong item sent and I have sent emails and tried to call numerous times but nobody answers the phone. Quick response to my review. placed an order for water feature £181-49 (not the cheapest around) received phone call from office saying my item was damaged and was last one, would i like a similar one which i didn't really want but accepted. I returned it on 12th August via Royal Mail. Update - replacement item being sent. Read honest and unbiased product reviews … Watch this space! Company simply do not want to know. I can't fault the customer service. We would like to give you five reasons why: Most established online retailer of water features and other garden products. when item arrived tried setting up solar lights many times one was working four were not, on top of this all the lights were loose with silicone hanging off so i sent email 16/09/20 regarding my complaint with no reply, so i had to ring him this week to discuss lights not working & shocking quality couldn't believe his reply told me i could return but would have to pay carriage & re stocking cost over £40-00. We need your email address to verify that your review is genuine. It looks great at night too, when lit up. Need new patio furniture for your next barbeque? Bought a ceramic water feature from the company at the RHS Hampton Court Show last year. Write a review. Ordered it and failed to check junk mail for confirmation, looked at reviews and was reassured that both negative and positive reviews … I had read some other reviews prior to purchasing my item but once I had spoken to Mike I was happy to place the order. At first I ordered the wrong pump but it was soon rectified and refunded. Very happy with my experience with Outdoor Living UK. Next step 'Trading Standards'. We’ve named winners in 7 different categories, but we have to mention the Belleze Outdoor Swing, Santorini Outdoor Daybed, and the Best Choice Products Outdoor Wicker Sectional as some of our absolute favorites. After initially having to raise a concern … You’ve come to the right place. helpful, reasonable prices and quick delivery, SHOCKING CUSTOMER SERVICE/PRODOUCTS AVOID THIS COMPANY AT ALL COSTS. Within a day between us we arranged an alternative (argyll forest woodland) and it arrived next available working day.Just set it up and the wife is delighted with it. (Had to call the company as wasnt 100% sure where to put the water - helped no problem).Obviously due to the current situation offices and businesses around the world are working as and when they can so understandably the office is open only a few hours. For our full list of the 21 best outdoor … So imagine the disappointment on his face, it made me want to cry. Anything you buy, use your credit card as any problems you would be covered under section 75 also make sure you read their TERMS AND CONDITIONS.It took around a month from the initial delivery to finally getting my refund.Lesson learnt, most definitely won't be ordering from them again!!! Customer Service Communication Channels . Doh.... :( - Yes please can you send the right item. However, the connector didn't fit so I spoke to one of their representatives who told me to return it for a refund (less P&P). Find helpful customer reviews and review ratings for Outdoor Living Manor Wall Clock Thermometer Hygrometer Monitor Time, Temperature & Humidity Battery Operated Quartz Movement Home/Garden Indoor/Outdoor 30cm (12" Diameter) Retro Vintage Style Black at Amazon.com. 48 hours. Even though it's heavy, it's easy to set up and looks amazing. Excellent communication from … DO NOT ORDER FROM THIS COMPANY.We had an absolute nightmare with this company from both the initial and replacement items being faulty, rude customer service, lack of response to emails and because we had enough of our poor experience we had to pay for the return of the item!!!! I read the reviews after I purchased a Marseille Lounge Corner Set and I feared the worst. Overview OutdoorLivingUK has a consumer rating of 2.2 stars from 10 reviews indicating that most consumers are generally dissatisfied with their purchases.

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