Bought the Kelkay Como Springs water feature about a week ago and it was delivered just a couple of days after. Outdoor Living UK also has an elegant garden bistro, perfect for an outdoor breakfast during the mild English summer. Read the latest reviews for White Stores' customer service and garden furniture products. From direct outdoor living. He'd been looking at exact same water feature. I initially had trouble with the website ordering but i took the phone number to contact them the following day. Lovely shopping experience with Outdoor Living UK Lovely shopping experience with Outdoor Living UK. * One or more of these files was not uploaded due to an invalid file type. Arrived on time, Courier carried it to safe place, took husband and told him it was my gift to him - he was like a kid in a sweet shop. when item arrived tried setting up solar lights many times one was working four were not, on top of this all the lights were loose with silicone hanging off so i sent email 16/09/20 regarding my complaint with no reply, so i had to ring him this week to discuss lights not working & shocking quality couldn't believe his reply told me i could return but would have to pay carriage & re stocking cost over £40-00. Recently purchased some outdoor garden… Recently purchased some outdoor garden furniture, delivery was within days of my order and the quality is supurb. They placated me by offering to send in two separate parts.However, when both parcels were received (different dates), the main item would not work. Courier . Product:50cm Solar powered Water BallI wish I had read the nearly 50% of bad reviews this company have received before I placed my order with them some weeks ago.. lesson learnt.It would seem my experience is similar to many others. Contacted Help Desk and the 'Contact Us' link. Mike is a very helpful chap who responded to any queries quickly. Thank you Mike. item was picked up & returned got an email this afternoon saying they were going to charge me over £40-00 for carriage & re stocking cost even though item was faulty. Ordered it and failed to check junk mail for confirmation, looked at reviews and was reassured that both negative and positive reviews … I sent it back many many months ago and have had no reply and they are not answering emails or the telephone. I now have a expensive water feature that does not work and no battery now. Explore our rattan sofa sets, fire pits, garden dining sets and much more. Ordered Solar Tranquility Driftwood Woodland Falls water feature for husband as Silver Anniversary present as he'd been looking for one for ages. ... Qubox - Ultimate Outdoor Living Reviews 2 • Average . The quality outdoor furniture you use to decorate and enhance your patios, porches, balconies and verandas reflect both your sense of style and your unique personality. (this reason alone is why only 4 stars as i believe communication would have happened more often if it was so! Visit Website Write Your review All rights reserved. After initially having to raise a concern … 48 hours. where do i begin with this terrible company????? Thank you sooo much for your kind words, these are not easy times, it is customers like you which make a massive difference. Telephone, Email . I even contacted my wife to say I was glad I paid with my credit card as thought there would be problems. Leave this blank if you'd like to publish your review anonymously. We would like to give you five reasons why: Most established online retailer of water features and other garden products. Write a review Write a review Reviews … For our full list of the 21 best outdoor … Your browser does not support embedded videos. The one in the main pool at bottom didn't. It arrived late and whilst still in guarantee it has cracked in several places even though it was lovingly wrapped during the winter and stored in a shed. They actually contacted me and were so helpful and informative. I now have the correct pump. Great Customer Service Woodland water feature arrived in just a few days, at the start of my alloted … Glassdoor has 46 Barrette Outdoor Living reviews submitted anonymously by Barrette Outdoor Living employees. At first I ordered the wrong pump but it was soon rectified and refunded. Exceptionally arrogant - blamed us for the crack and said ceramics do crack....but surely it should last at least one summer??? Do you agree with Qubox - Ultimate Outdoor Living's TrustScore? Thank you outdoor living, I couldn't have got through lockdown without my hot tub. Got the perfect garden water feature at best price and specification gives my garden … Wrong item sent and I have sent emails and tried to call numerous times but nobody answers the phone. Watch this space! A great service. I couldn't believe it.Wrote to director, never received a response.Wrote to director again, never received a response.Obviously requested money back on both occasions, unsurprisingly that didn't happen.Utterly staggered at how appalling the customer service is by this company, especially as I worked with one of the directors - who you would hope would want more from his company - and I wouldn't recommend them to anyone. No instructions included either.There ensued a number of emails, calls (a couple of which involved raised voices from one of the directors)... all resulting in part of the product going back and being replaced with a new one - supposedly. Doh.... :( - Yes please can you send the right item. The customer service is outstanding and the quality overall is impeccable. Create your perfect outdoor space with ATM Outdoor Living. Would easily use Direct Outdoor Living … www.qub ox.co.uk. Placed the order, only to be told, a couple of days later, that the product was actually out of stock and the website was incorrect. Love the Kelkay Como Springs water feature. )Overall helpful, great product, informative site with plenty details. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Next step 'Trading Standards'. Thank you Outdoor Living … We have had our hot tub for one year, it has been well used and now a necessity. good job i payed through paypal to sort these cowboys out,SO IN SUMMARY STAY CLEAR OF THIS COMPANY ALWAYS PAY BY CREDIT CARD/PAYPAL AS YOUR COVERED SECTION 75 THEY WILL PROBABLY RESPOND BY SAYING I DIDNT WANT ITEM???? That said, although the site said not replying to emails, I would have thought replying to emails would be easier and can do from home. Get free UK delivery on all orders over £50. And quick delivery (once sorted),Happy wife - happy life!!Thanks. Delivery was exactly as requested and we are very happy with the quality of the set. Need new patio furniture for your next barbeque? when i said i would contact paypal he back tracked saying he would pick up item to be returned and shouted he didn't want customers like me( nice customer service ). Before knowing it would only work for 24 hours, decided to purchase a plug in charger as well(solar powered water feature), actually rang and checked with the company that I was ordering the correct item along with a cover to protect over winter.Charger arrived, plugged into the item, it broke the item.All in all, I saw this £330 item (plus extras at circa £40) work for approx. My order number 1000033138 was delivered within 2 days of the order and arrived well packaged with all the relevant pieces. Order number ODL_1000033157I love it. So top two-thirds looks really pretty, shame about the bottom. I will try to call again next week as it will be a month since I last contacted them. Further replacement product sent again (all the while at certain points being blamed for incorrect use)New product arrived - Worked for 24 hours. Outdoor Living UK Reviews 1.82 Rating 33 Reviews 18 % of reviewers recommend Outdoor Living UK Company Reviews Questions Metrics Merchant Metrics Shipping & Delivery Delivery Methods . Would buy again and highly recommend to anyone 100% !! So, thank you Outdoor Living … Company simply do not want to know. Find helpful customer reviews and review ratings for Outdoor Living Manor Wall Clock Thermometer Hygrometer Monitor Time, Temperature & Humidity Battery Operated Quartz Movement Home/Garden Indoor/Outdoor 30cm (12" Diameter) Retro Vintage Style Black at Amazon.com. Read employee reviews and ratings on Glassdoor to decide if Barrette Outdoor Living … Brad ,Terry and the team are fantastic to work with ,Honest Trustworthy, professional, intelligent, these guys are the people to come to for your … In nature we rarely compliment but easy to complain so I really appreciate this. Within a day between us we arranged an alternative (argyll forest woodland) and it arrived next available working day.Just set it up and the wife is delighted with it. DO NOT ORDER FROM THIS COMPANY.We had an absolute nightmare with this company from both the initial and replacement items being faulty, rude customer service, lack of response to emails and because we had enough of our poor experience we had to pay for the return of the item!!!! I emailed them on 10th September asking them to look into my problem but have heard nothing since. Excellent company with good quality products and the after service is 2nd to none, nothing to improve and this is how all companies should Be run !! Bought a ceramic water feature from the company at the RHS Hampton Court Show last year. Unfortunately Outdoor Living Uk fall short on every level as a company providing quality merchandise and good customer relations and service. The replacement lasted 24 hours (if that). OUTDOOR CLOTHING Trading office address OUTDOOR CLOTHING , UNIT 1B BRIDGESIDE IND EST, CARNFORTH, LA59EX, United Kingdom Registered address Gaynor Sports Limited, Market … Update 2 - Wrong item sent again! Watch this space. (I should note on 2 occasions I did speak with their actual Customer Services Manager - who was very helpful). I know i am sorry I have tried to call you, this was my stupid mistake and to show good will I am prepared to send you your stainless and let you keep the budha water feature free of charge , is that acceptable to you. You will be contacted by email to verify your review. It looks great at night too, when lit up. Had a small problem with the pump after 6 months and one quick call to Mike in customer services solved it and now running like brand new !! Finally through face book had a response promising delivery of the … © 2021 Trustpilot A/S. I had read some other reviews prior to purchasing my item but once I had spoken to Mike I was happy to place the order. Wanted a solar powered water feature for a present, found one we liked and found Outdoor Living UK offered a very competitive price, initially item was out of stock but a day later it was back in. Leave us your feedback on products and service. Do not Trust this company. The most common issues with OutdoorLivingUK … 5 emails sent not one reply received. Anything you buy, use your credit card as any problems you would be covered under section 75 also make sure you read their TERMS AND CONDITIONS.It took around a month from the initial delivery to finally getting my refund.Lesson learnt, most definitely won't be ordering from them again!!! Excellent Product and Service by Outdoor Living UK Last month I bought garden water features from Outdoor Living UK and it’s awesome, I am impressed with the design and color, quick delivery and at best price. Blake Great delivery great product. Felt a little nervous about the purchase which was well over the £400 mark, so started to look at comments made by other customers, only to find there were many who were also very unhappy with this company for various reasons.Made known to the company we were cancelling our order and it has taken over 5 WEEKS to get our money refunded. I read the reviews after I purchased a Marseille Lounge Corner Set and I feared the worst. Strengthen your review by uploading photos & videos. Contact Details 9393 287th Street, Maple Ridge, British Columbia, Canada V2W 1L1 888-658-1658 604-462-5333 sales@outdoorlivingtoday.com sales@outdoorlivingtoday.com Very happy with my experience with Outdoor Living UK. It is well designed, easy to keep clean and a well needed, feel good luxury item that we now wouldn't be without. Again thank you. Other reviews for Outdoor Living seem to be of a mixed experience but I am a customer who can recommend this company. I returned it on 12th August via Royal Mail. I received a solar powered water feature in April and after 3 months or do it was not recharging correctly . Awaiting response. Quick response to my review. There are 91 Outdoor Living UK … Excellent communication from … This was not the case. Highly recommended! Purchased item from website which clearly stated in-stock only to be told some days later they didn’t have the item and would have to order it. Stainless Steel Garden Decoration Spheres at OutdoorLivingUk, Great Selection, All Sizes, Fast Free Delivery, Bulk Buy Savings. Really pleased with our water feature we have now ordered another one. The Stainless steel water feature. Overview OutdoorLivingUK has a consumer rating of 2.2 stars from 10 reviews indicating that most consumers are generally dissatisfied with their purchases. So as I can’t get hold of them I have no idea what to do next. Thank you. Voice your opinion today and hear what 2 customers have already said. Shop at outdoorlivinguk.co.uk and get huge discounts with free Outdoor Living UK Discount Code, Promo Code and deals for January 2021. Looking Good. Would you like to add a photos or videos? Several emails sent, phone calls made - nothing. I would defiantly recommend and use again based on my experience . AND THEY WILL BE RIGHT SHOCKING QUALITY SHOCKING CUSTOMER SERVICE AVOID AT ALL COSTS TO SAVE ANYBODY HASSLE IN SHOPPING WITH THESE, Excellent company with good quality products! However, the connector didn't fit so I spoke to one of their representatives who told me to return it for a refund (less P&P). Installation was simple, water flowed lovely, but when night fell only top and middle LEDs worked. Tryed to deliver Wednesday but I was not in they got in touch with me and I asked for Tuesday they're very helpful and 09.15 Tuesday it came great service good … (Had to call the company as wasnt 100% sure where to put the water - helped no problem).Obviously due to the current situation offices and businesses around the world are working as and when they can so understandably the office is open only a few hours. My product arrived really quickly and it was lovely to talk to someone to make sure i had the product i wanted. You’ve come to the right place. Even though it's heavy, it's easy to set up and looks amazing. Visit this website www.qub ox.co.uk. Customer Service Communication Channels . We’ve named winners in 7 different categories, but we have to mention the Belleze Outdoor Swing, Santorini Outdoor Daybed, and the Best Choice Products Outdoor Wicker Sectional as some of our absolute favorites. The water feature looks great in the garden and our neighbours now want one too! Read honest and unbiased product reviews … Highly recommended! i said i wasn't happy and he put me on to Office staff who was terrible saying i would have to pay. 5 months after placing an order with this company I am still waiting for a part of the order. Like all the previous reviews I have had such a bad experience with Outdoor Living. At PatioLiving, we … I can't fault the customer service. Why buy from OutdoorlivingUK? Outdoor Water Features; Indoor Water Features; Modern Water Features; Traditional Water Features; Garden Pond Water Features & Pond Fountains; Water Feature Blades; Animal … placed an order for water feature £181-49 (not the cheapest around) received phone call from office saying my item was damaged and was last one, would i like a similar one which i didn't really want but accepted. Write a review. when I order spare parts for my water features they have always been on the ball had the part required and delivered it promptly Ihave had nothing but great service from these guys. 3.4. www.qub ox.co.uk. helpful, reasonable prices and quick delivery, SHOCKING CUSTOMER SERVICE/PRODOUCTS AVOID THIS COMPANY AT ALL COSTS. Reviews | White Stores – the outdoor living store I ordered a water pump which arrived in a decent time. Help future customers by talking about customer service, price, delivery, returns & refunds. Update - replacement item being sent. Saved hard for this present, fingers crossed someone will contact soon with a solution. Initially order kelkay rock springs water feature, but after the 10 working days and not hearing from the company I called. So imagine the disappointment on his face, it made me want to cry. Perhaps a little patience and understanding in these difficult times we face wouldn't go amiss. The chap was helpful and polite and very soon after informed me they couldn't get it (I had looked on many sites and found they were all sold out so not a surprise). I have a very positive experience. I had great communication from Mike, the order arrived when he said it would. OutdoorLivingUK also ranks 29th among Patio sites. I rang the company and they said sent the battery back as they thought it was this. We need your email address to verify that your review is genuine. Perhaps a little patience and understanding in these difficult times we face would n't go amiss at RHS... Days after we are very happy with my experience following day my credit card as thought there would be.... Would buy again and highly recommend to anyone 100 %!! Thanks UK delivery on all over. Made me want to cry you send the right item water flowed,! Decent time it back many many months ago and it was so go amiss and ratings glassdoor. Life!! 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