Find 'All 4' and click 'Run now'. I am trying to use Freeview, only get blank screen or sometimes the circle going round. Really frustrating. I’ve disconnected and reconnected. All we can do I'm afraid is to wait for Channel 5 to fix it. Not working in Manchester absolutely fed up with it always going down worse than useless. Started July 31st, takes ages before programme resumes. Troubleshooting Display Issues on your Samsung TV Last Update date : Jan 19. My5 not working, I am also getting Syntax Error when trying to log in, 5OD not working, I am also getting Syntax Error when trying to log in, Not logging in on samsung tv channel itv region 26/10, My5 not working with We had the very same problem. channel 5 keeps buffering in the programme but plays ads perfectly. I am using VPN on my IPad in USA and have been unable to watch Neighboyrs catch up on MyFive for two weeks. With My5 catch up on the latest dramas, documentaries, entertainment shows, sport and soaps from Channel 5. I know for certain that it doesn’t work (properly) on my main LG 4K TV though and It’s a relatively new TV too, so there shouldn’t be any issues at all, all my other TV apps work fine. Peter I cannot get My5 through my firestick (not available on LG TV directly). Repeated several times. It’s not been working for about 4 days at Not working two days in a row home and away and neighbours on Samsung and LG tv. When will this issue be fixed it’s the second I’ve had problems, same my5 app on ps4 mon and tue episodes not playing watch button just goes blank nothing happens , had other errors too when trying to watch other stuff, Yeah same I watched it on my phone in the end with no problem! Fecking annoying so it is. 2021 Please Note: The information on this page is for New Zealand products only . 2. RESOLVED: Problems With App Functionality On iPhones Running iOS 14.3 RESOLVED: Problems Accessing Live TV Feeds on Apple TV Playback Failures On Amazon Fire TV Devices But when using the app on android, no problems. Proceed to refresh your … It’s not working as it should though. No change Weirdly I can get on any other tv shows on the same app. Same couple adverts keep being shown and buffering throughout. Worked this morning, then when I tried to watch the next episode this started happening? To fix the problem, we recommend swapping to a box cable with higher input strength for better signals ( such as an HD-set top box ). ‎My5 brings you your favourite shows from across the Channel 5 family, including Channel 5, 5STAR, 5USA, 5SELECT and the Paramount Network for free. Can not watch last nights episodes of Blood. 2. I can get it on my laptop but not TV. What’s going on? SERVICE ERROR ON MY5 AND MILKSHAKE APPS ON SAMSUNG TV'S; WHAT HAS HAPPENED TO DEMAND 5 ON YOUVIEW? It may be possible to resolve the issue by updating the My5 app, updating the firmware on your TV or Blu-ray player and performing a hard reset … Been like this for days now….. Haven’t been able to see Neighbours since 10/10/18. Troubleshooting Instructions. I have not been able to access My5 On Demand or Catchup on my Humax FVP5000T for months now. Please try again later” & “Startup Failed : An error was encountered during startup” All programs say ‘isn’t currently available’ through smart tv but ok on iPhone, January’s episodes of neighbours are missing. This isn’t the first time that this has happened & I know my Sister is also experiencing the same issue. It says ‘Whoops, something went wrong, try again later’. Is it working for you now. my5 not working on freesat, just says not connecting to server. Very poor. To reset the smart hub, please follow these steps: 1. Find out about cookies here. Crewe, CW2 Cheshire, Not working on free sat, can search programmes and they open as they’re about to play but sit still on a black screen without loading. I have the same problem - great internet connection and all other Apps are fine. From Firefox gets to the point of downloading the my5 app but reports "incompatible device". In Paris, the team investigate a killer who seems to be playing out a complicated ritual. New My5 app not loading any content streams. My 5 has not worked over a week on my bush smart TV, what is the issue Compared to the likes of BBC iPlayer and All 4, My5 is a touch limited in terms of functionality, but you can still enjoy free on-demand entertainment on various devices. on the subject of Samsung i recently bought a Q70R and after a couple of days trying to get a picture that wasnt devoid of dark detail plus it wouldnt play any dts files as Samsung wont pay for a dts codec, i … My 5 not been working for about a week. Navigate to the smart hub home page. My5 appears to have stopped working (watching on LG Smart tv). Down In runcorn Cheshire WA72FR What do you need help with? I thought it was just me! 25 May 2020 cannot load My5 on PC. Also down in liverpool L79LF, It’s down in Swansea and has been for days. Hi everyone, We're aware of an issue where the My5 and Milkshake! Very frustrated viewers! My5 app searching then says error occurred on Samsung tv. LG or Channel 5 need to sort this out. I shall ask if this even works anymore cause it has not worked for last two days. Hard crash restarts my Roku3. Channel OD on my eetv hasnt been working for a few days now, anyone knows whats wrong and when it will be fixed ? But All 4 nearly always hangs up on the "paid for by advertising" screen when I try to use it. Bottesford, Scunthorpe. It also says to re-tune TV, which i have. My5 is not working on my humax FVP-4000T today or yesterday, (Saturday). Unplugged n gonna try again!!! Location: Norfolk. While we are currently working with Samsung to get these issues resolved, we are aware this issue will persist on some models. My TV model number is UE46D6750WKXXU. Just spins and gives me a something went wrong. Help centre; Solving problems; Video playback issues; Video playback issues ★ Video playback checklist RESOLVED: Live TV Feeds Not Working on Apple TV Just a black screen, Finding that for months now unable to open most of the films available on my5 first 6 to 8 fine after that nothing opens. I only realised I could press the red button to get the menu up, a day after posting this message. © Channel 5 Broadcasting Ltd. 2020          Terms of Use          Terms & Conditions          Privacy & Cookies          Accessibility, RESOLVED: Live TV Feeds Not Working on Apple TV, RESOLVED: App Crashing On Amazon Fire TV Devices, RESOLVED: Playback Breaking Up On NowTV/Roku Devices, RESOLVED: Live Feed Playback Error On iOS Devices, RESOLVED: Problems with app functionality on iPhones running iOS 14.3, RESOLVED: 404 Error On Some Content On The My5 Website, Problems pairing Samsung TV app with your My5 account, Samsung 2012 TVs - My5 app closing on 21st October. Can't login on my FireTV, just get “Something went wrong” message. Any ideas on how to resolve the issue? Twitter users have reported problems with ROKU & Smart TVs, My5 app as well as Demand 5. • catch up on the Channel 5 shows you may h… It just goes to a black screen. Anyone any idea why? Channel 5 on freesat was working again yesterday – for about 5 minutes before error message cropped up. • catch up on the Channel 5 shows you may h… My5 is failing to load with a SERVICE ERROR on Safari 13.0.4 on a MacBook Pro running MacOS 10.15.2. thats been all day today. On smart tv and through now tv. Today, 10 May, I get Unknown Error Data(SyntaxError: Unexpected token…. All Wi-Fi on devices switched off. My5 not working to watch s1 Blood , keeps returning to the home screen. When I try to reinstall, it gets stuck on 48%, My5 not available on Freeview play over a week now. Same for me. When is this issue going to be fixed? Once adverts have played it skips said program and goes straight on to play next. Cannot load Robson Green’s first episode . Any ideas anyone?? It will not play anything. It has not worked at all since 12/8/2017. My 5 not working on my Humax box – any ideas? January 16th my5 shows error, can move to browse, tried resett still problematic. Getting frustrated trying to watch the last 2 episodes of blood on my5.every time I press play it returns to the home screen. So it works – “kinda”. I get the cricket episode displayed but with no image of the video and then a black screen. All we can do I'm afraid is to wait for Channel 5 to fix it. Having issues with not being able to watch my5 on my bush smart tv. First noticed yesterday (2nd Jan 2020) morning, but I haven’t tried to access My5 for over a week. On others - e.g. DATA(SYNTAX ERROR: Unexpected token ‘*’) not been working for a few days Lancashire. As well as a comprehensive Channel 5 FAQ section, website and My5/Demand 5 Help Centre, the Viewer Enquiries team is normally available between 09:15 to 17:30 from Monday to Thursday and between 09:15 to 16:30 on Fridays. I wrote Channel 5 and got a generic message back starting with this “Channel 5 welcomes all comments and queries from viewers about its programmes. Certain programmes wont work just get the advertising then a loading screen im watching on a ps4 im having issues with rich kids go skint, bargain loving brits in the sun, fights camera action, and some others which i cant remember other programs work ok such as dirty tricks and 50 shades of granny! I can get into the app but won’t allow me to watch neighbours and home& away for 2 days running now. Having problems with demand 5, can’t watch big brother as it keeps buffering, wn7 area, Having problems with demand 5 (big brother) the app buffers. I have raised a ticket with My5 support using the link provided by David T above. How is it that the beeb can provide Iplayer that is virtually faultless for free when Channel 5 which has advertising revenue cannot maintain an on-line service. they have been fine since February when I bought the TV, I have tried watching the Battle of Britain on catch up as I missed the 1st one last night, it show that it is loading then switches off back to normal TV chanel, 2nd episode is tonight and I can’t watch the 1st one, Tried on ipad, freesat and roku stick plays the annoying adverts then nothing but spinning circle. Keeps showing a black screen and not playing anything, also just crashes or goes slow when trying to click on something else. Thanks but it doesn't help. Weymouth Dorset, Not working yet again I’m New Milton Hampshire. If you're in the UK, it doesn't work (I'm outside the UK). It ought not take channel 5 this long to enable viewers a full service! Try clearing your Internet cookies and browser cache. Each advertisement is played then instead of the programme starting I am taken back to the screen telling me there are 5 advertisements and they begin all over again. Playback failure on Amazon Fire TV devices; All Platforms Arun/Worthing West Sussex BN12 5RD. But it was mon and tues episodes that were affected. works using xbox 1 tho??? While we are currently working with Samsung to get these issues resolved, we are aware this issue will persist on some models. Available Until: 27 January 2022 on startup. Not working in Northumberland. My5 problem (56 posts) DaveT. I cant get into my5, Error CA-4003 We’re sorry, we have been unable to generate a licence for your device at this time. Come on its been days now what’s going on ???? What is going on Channel5? This is day 2 for us, Sharp TV. Hi David .. yes I’ve tried that and nothing still.. I’ve even gone on the app via now tv box and where it says rate my 5 app.. I’ve clicked on its down and not working.. Have been trying to use the my5 on chrome. watched two programmes on the site earlier and it was fine went to go on another and wouldn’t even play the programme black screen and even the website wouldn’t load when I tried going back on it, I can’t watch my5 app at all. No issues watching it on my firestick, My5 app not working on Panasonic smart tv or nowtv since Monday in the DH9 area this isn’t the 1st time this has happened. Is this a plan to be like America/Canada where there is no free TV you have to pay heavily just to watch adverts interspaced with odd fragments of a show? No problems watching it on my laptop though. Still not working. My 5 hasn’t been working on my Samsung TV for several weeks. The other four demand services are working fine. (ITVHub,All4,My5) They allow you to select a programme, watch the adverts etc but no content will play Cleared cache, and rebooted the TV as suggested. So annoying, In Chrome – go to site settings (padlock icon) – clear data, Not working in south Gloucestershire either GL12 8, Exactly the same error in Bristol right now. Whoops there was an error connecting to the server. August 11th 2020. Can I watch My5 or Demand 5 outside the UK? I have the Samsung UE40MU6120 which was purchased less than 2 years ago but some of the apps are no longer working. Not working on JVC smart TV. My5 not working today (3rd Sept 20) on my LG smart tv. App telling me that there is a problem with the server, not working in Leeds. Error VJS2010, My 5 isn’t working on my Toshiba smart TV, the adverts play but my series won’t load up, just keep getting the star spinning round. Im using my Roku stick to access my5 and when i try to watch episode 5 & 6 of Blood from last night it just goes back to home page. I am in Glasgow. On Panasonic Tx – 24fs500b smart TV I try over and over on retry button but all I get is the whoops message. Same! The adverts play but the episodes don’t start. Shows a message saying there’s a connection error with my internet. If I click on any episode of Blood it crashes. Can’t get into 5 on Demand at 1am 1 Sep 2017. I to have lg smart 4k tv, my son in law has same message on his lg smart tv. On occasion though, the app or website can suffer issues expectedly and the Channel 5 login nightmares can last hours. 3. Why is this app so rubbish? New Sony Bravia Android TV. Hope this helps. How do I report a problem with My5? I have the same problem. Been the same for four days. When first noticed ? My5's catch-up content reaches YouTube shortly after TV transmission and users are able to browse 250 hours of the broadcaster's archive content. Other programmes ok. My5 not working on samsung TV, but works on samsung mobile. Troubleshooting Display Issues on your Samsung TV Last Update date : Jan 19. From internet searches it seems to be a long term problem. See all 9 articles Channel 5 Competitions Watch Exactly the same thing here John. The app is working on my phone and tablet though. Reality series following the men and women who take on super-sized transport jobs. Want os going on?? On demand very juddery and has been dor a few days. Updated October 04, 2017 09:17. My5 is also partly available on YouTube, launching in the United Kingdom on 4 December 2009. This is the worst customer service that I've ever come across from a TV channel. Channel 5 is popular for shows such as Home and Away, Neighbours and Big Brother, which a lot of users rely on for their primary on demand content. Are others here able to access My5 online via the webpage or app? My5 crashes on iOS after age confirmation before video starts, My5 will not let me play catch up can play live only, My5 freezes as soon as it gets to ad breaks, trying to watch lip synch battle, it just buffers, grr. get in, see the choices, pick show and get blank screen with sub-titles only! Please fix it. My5 (previously called Demand 5) is the on-demand service of Channel 5, enabling you to catch-up on TV programmes shown on channels such as Channel 5, 5* and 5USA. But when I actually select a programme to catch up on and press play, it ends up reverting to a blank screen. I can’t load the My5 app at all on my TV. They develop and maintain the apps, not Now TV. Help centre; Service status Service status. My5 problem. m giving up. I’ve tried Google Chrome, Firefox and Microsoft Edge and sometimes I’m taken to the programme selection list It’s frustrating. No improvement. Very annoying!!! 1.0 out of 5 stars Useless my5 Reviewed in the United Kingdom on 9 August 2020 No doesn't work on phone or TV and tablet,no daughters lap top, absolutely useless. Issue existed for a coule of days now. Trying to play Britain’s Favourite Novel on My5, but when I click on ‘I am over 16’ the screen goes blank. Yes same here thought maybe just mine, already channel 4 demand gone on TV, hopefully not this next what’s the point of a smart TV, sometimes I feel like not paying for TV and just watching Netflix through TV, only thing I watch on demand is neighbours and sometimes good beeb dramas. Demand 5 has always been slow to load on my ROKU device for some reason but at least it worked. For My5, Worked yesterday. Makes no sense when I can get BBC1 player netflix and amazon prime ITV hub OK. My5 loads but does not work. Our telephone numbers are 020 3580 3600 and 03457 05 05 05.” . Not worked on I pad for the past 2 weeks, dec 17. Having problem connecting to My5.tv even though the website appears to be online and not down? It says i need to be connected to the internet, which i am. Hi. So I’m hoping they see it .. only plays advertising not big brother been happening for days using roku device. Find out about cookies here. Monday, 27 January. When the Channel 5 app is not working though, it becomes a frustrating period. North east England. Please Help! It is not a fault with Now TV, it's a problem Channel 5's end. We have exact same issue Susan. My5 not working on my JVC tv. Amazon Fire TV Box – said not connecting to server – took ethernet cable out, WIFI only – still says -‘Whoops! not working in Dorset, also no channel 4 on new LG smart tv either. Tried loading several times. It loads the content UI but plays nothing. 3. Seriously, fix your app already, just getting a white line, a restart was fixing this a few days ago but now just getting the line everytime, Bloody useless hasnt played anything but flaming adverts for about 5 days now – tried on Tablet and TV – neither work, no response from numerous complaints – I dont think they give two hoots about the service users. My 5 not working on my Humax box – can find the programme but when I click to play nothing happens, 5od not working on firestick and galaxy s10e with error saying unable to find a licence for thus device. Thanks anyway. It doesn’t even show on he menu. When closed the system then just sits there with a blank My5 screen and the timer going round’n’round – very frustrating. My5 keeps crashing, been doing this all week. Then back to no service as has been usual recently. Television platforms BT … It also hangs if I and try go back. From Firefox gets to the point of downloading the my5 app but reports "incompatible device". JSON Parse error. Can I watch My5 or Demand 5 outside the UK? I live in Hove BN3 and am unable to view anything on my tv for 4 days now. It’s not working as it should though. All other rival channel players are working. Go to Samsung Apps store. If you are lucky and the catch up isn’t working then you don’t waste the time watching half a programme you can watch the rest of. I am pulling my hair out. Screen goes black and mains switch has to be switched off and on to restore normal services. Think it must be a national thing. Can log in on my ipad. This issue is being investigated with Channel 5 and we will update once we get more information. I can’t play anything on my5, it opens fine but when I click on a programme to play the blue loading symbol just spins around repeatedly, Seems ok on smartphone app but NOT on smart TV.

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